Sunday, February 21, 2016

What the Best Television Show of All Time Can Teach Us About School PR


The Wire, which aired on HBO, is hands down my favorite television show of all time.  The gritty drama that told the story of the streets of Baltimore felt so real.  A textured portrait of an American city in decline, told many stories, and taught us many lessons.

Reexamining the show many years later, I realized it not only taught us lessons on life, but it also taught lessons we can use in School Public Relations and School Marketing.


Here are my thoughts as I use quotes from the shows most interesting characters:

“Where’s it all go?  The money, where’s it go?”
- D’Angelo Barksdale

The higher ups never look at marketing and public relations as an investment.  They always want to put an expense on our work. It is hard for them to realize that what we do makes the district a better place for our staff, students, parents and the community.

The best way to prove your worth is to show them a return on their investment.  Show how your work is making an impact on your district.  Learn and be able to prove how your work is making a difference.

“You cannot lose if you don’t play.”
- Marla Daniels

The way our profession operates is changing all of the time.  It can be very scary to try the newest communication or marketing tool on the market.  But just remember, if you are not trying new things, you might not lose, but you are certainly not going to win.

You need to examine the trends. Try the new tools.  Today’s  “never in a million years” idea, could be you main "Go To" tool tomorrow.  Anyone remember when your district blocked Facebook for your students and employees, including your department? Don't knock it until you try it. That's my motto.

“Them days are gone…”
- Horseface Pakusa

“They use to make steel there, no?”
- Spiros Vondas

“Don’t matter how many times you get burnt, you just keep doin’ the same.”
- Bodie

School PR and School Marketing are more than just putting together a weekly newsletter.  We must be pros in social media, content marketing, web design, branding, graphic design, video, analytics, publishing, email marketing, and much, much more.

Some people in our profession are fine with doing what they are comfortable with.  That is the quickest way to get destroyed by the competition.

Expand you tools.  Learn everything.  We are the voice of the district.  We are the storytellers.

“What they need is a union.”
- Russell

“Just cause they’re in the street don’t mean the lack for opinion.”
- Haynes

We might be the experts, but we need strong partners in our quest to tell our district’s story.

It is vital we partner with our parents. It is vital we partner with our community.  In our district we call them Ambassadors.  They are the trusted voice of the district.

People don’t believe salespeople anymore.  They will, however, trust other customers.  It is very important to establish a community the spreads the good things that are happening in your district. And that community needs to be the people have children or have an investment in our schools.

“You play in dirt, you get dirty.”
- McNulty

You have to get dirty.  It is very important to get in the sandbox to know about all the new toys.

That means we must live in the schools to know what is going on in modern education.  We can’t pretend to know.  We need to tour classrooms.  We need watch our teachers interact with our students.  We need to see what our parents are saying at the PTA meetings.

There is no way to win if you sit on the sidelines.  The best way to tell a story is to know what your story is about. Visit your schools.  The stories will be there.

“Buyer’s market out there." 
- Templeton

If you are not telling your story, someone else is.  Parents and potential parents have so much information at their fingertips.  People can Google pretty much anything they want to know about these days.  That is not good for the seller.

Before parents even step foot inside your schools, they already know so much about the building and its employees.

This is why it is very important to tell your district’s story. You must provide accurate information on your website and social media so the community knows the real story.  Be the trusted expert before your competitors do.

“They don’t teach it in law school.”
- Pearlman

In conclusion, remember this.  Unless you graduated from college today, your studies probably did not prepare you for today’s marketing and public relations.  You must educate yourself on the trends and most current tools on the market on a daily basis.

That means you need to read articles and journals, listen to podcasts on the industry, read leading blogs on marketing and school PR… do whatever you can to stay current.  Always continue your education, so you are not left in the dust.

Thursday, February 11, 2016

The Death of School PR: Mad Lib Edition



“The sole purpose of marketing is to get more people to buy more of your product, more often, for more money.” – Sergio Zyman

“When you understand that marketing is what you do to sell stuff, then the money you lay out is an investment instead of an expense.” – Sergio Zyman

We were very excited the morning after we had filmed one of our middle school principals being duct taped to the wall.  The video got a lot of views on YouTube, it had close to 100 likes on Facebook, it was at the tipping point of becoming a mini-viral hit within our district. Then we decided not to repost it or Tweet it again.

Why would we pull the brakes on something that was getting us likes, something that was being viewed over and over again?

Because looking closer at the data, and analyzing the analytics, the video was doing nothing to drive more parents, more often to our program and school webpages or getting them to attend informational events.   From a marketing standpoint, it was not bringing in the results.

Does that mean we are never going to film fun events like this?  No way.  They’re fun. They make people laugh.  We are going to keep filming as long as our priniciapls are willing to be daredevils.  However, we are not going to rely on “viral videos” to push our message.

Well… I was going to finish this post with some thoughts on the future of School Public Relations and Marketing, but decided for you guys to finish the article. 

Tweet me, email me, or leave a comment on where you think the future of School PR is heading… Because just like a shark... you have to keep moving or die!

Thursday, February 4, 2016

My Six Job Title Predictions for School PR [Updated May 2017]

The landscape of public education is changing. New job titles in the field of School Public Relations are popping up every day.  With changing technology and the increased competition from charter and private schools, I predict School PR to be very different in the next five years.

How will your district prepare for the changing landscape of School PR? 

In this article I will give my thoughts building your School PR team for the 21st Century.


Here are my six job title predictions for School PR in the year 2020:

1. Chief Marketing Officer



I tweeted this thought from Sergio Zyman, former CMO of Coca-Cola, that marketing is not an expense, but should be viewed as an investment.  That thought can be very hard for many people, including board trustees, but it is now a reality for school districts across the country. 
 "...marketing is not an expense, but should be viewed as an investment"
In the past five years my district has seen over 15 charters, Montessori or private schools built inside the boundaries of our district.  Coke and Pepsi had their “Cola Wars”, we are now in the middle of the “School Wars”.  And just like those corporations, you need marketing to stand out from the crowd.  Marketing is vital for public school districts to take part in. Get ahead of the curve now.

2. Data Scientist/Futurist



In God we trust; all others must bring data. That is a very powerful quote.  People want proof that something we are doing is going to make an impact.  We must use analytics and data to drive our decisions, and prove our campaigns are awesome.

We need to constantly look at the trends, and make our decisions based on those predictions and audience insights.  With increased focus on social media and digital marketing, the tools are out there to analyze data and make it work for your school district.  Most of us will need someone smarter than us to gather the data, analyze the data, and make predictions from the data.  Do you have your Data Scientist?

3. Content Manager



Content is king.  One of my first initiatives when I took my role in my district was to shift much of our focus to Content Marketing.  People don’t trust advertising like they use to.  They want content that will help them feel like confident parents making smart decisions about their children’s education. Providing them with that information or content is key to forming a trusting relationship.
"... a large school district will buy its local newspaper to produce and distribute content."
Don’t laugh, but it is my prediction that in the next five years we will see a large school district buy its local newspaper to produceand distribute content.  They will use the journalist and the newspaper’s traditional and digital distribution to provide the community and parents valuable information in a timely manner.

4. Digital Designer



Visual storytelling is a must this day and age.  You cannot post a story, highlight an event, or create a social media post without a picture.  All districts will need an expert to createvisually appealing, digital content that will resonate with their audience, as well as fit the criteria for all things social and digital media.

There is still a small place for traditional, hard copy advertisements and promotions, but digital will be king in the next five years. You need an expert in the field. You need a digital designer.

5. Mobile Webmaster



If your website is not already mobile responsive then you are in trouble.  More and more people are using their smartphone to find information and browse the web.  In next five years the percentage of people ditching their desktop is going to explode.  You need an expert that can make all of your online content and websites jive with smartphone technology.

It is even my prediction that in five years apps will be a thing of the past.  Essentially, your website will be your app.  If done right, a website will flow just like any app in the marketplace.  Find your mobile expert now before they are snatched up by Corporate America.

6. Community and Media Relations Coordinator



And yes, there will still be a need for all you APR’s out there.  Dealing with the media will never go away.  Stuff is going to happen.  However, it will not be the same media we work with today.  It will be fractured, and it will be very niche. 

You will also need someone who can work with the community and business partners.  With more and more school budgets being cut across the nation, we will need community support and corporate sponsorships more than ever.

**BONUS - 7. Video Producer

 

Video is king! If your district is not doing video, you better get on it. Engagement levels for video are through the roof. Most of the social media platforms are now embracing video and making it their top priority. This person should know video rules and techniques, but also needs to be well versed in Live Video.


Telling a story is key. You don't have to fancy equipment to get the job done. Tell an emotional story, and your audience will watch. Hire a storyteller first, and then a video expert.

What are you thoughts on the future of School Public Relations?  Leave me your thoughts in the comment section below.